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  • 95%

9.5/10 is an Australia based writing help service that offers assistance with college and University assignments and projects. The company has over a decade of experience in the arena of writing with over 500 expert writers as part of their team. They have, so far, worked on more than 130k projects and are going strong. The company has a user-friendly website that is very attractive and interactive. The fact that they claim to have an exceptionally large team of writers and offer a vast gamut of services across different academic verticals prompted us to review them.

In order to write this review in a fair and objective manner, we ordered a short essay from the company and assessed the whole experience by analyzing their work quality, customer friendliness, approachability, ease of reviews, refunds, and other such factors.
Types of services

The company offers different types of writing and editing services, across four academic levels — high school, college, master, Ph.D., and business. They have experienced writers proficient in writing quality dissertations, essays, assignments, coursework, and book reviews as well. Mycustomessay also offers editing and proof-reading services and is also open to extending their expertise to projects which are already half done by the students.

We also found additional services such as admissions essay writing and speech writing. What we did not find were services for resume writing or letters of recommendation writing on the website.

Here are some of their frequently used services which we felt were important to include in this review:
  • Essay Writing
  • Custom coursework
  • Admissions essay writing
  • IB extended essays
  • Research paper writing
  • Custom dissertations
  • College papers
  • Scholarship essays
  • Speech writing services
  • Assignment writing
  • Article writing
  • Book editing services
  • Term paper help
  • Proofreading services
  • Editing services
These services are available across disciplines such as — business, law, MBA, arts, mathematics, physics, biology, chemistry, Computer science, geography, geology, psychology, sociology, engineering subjects, and many others.


In order to assess the overall quality of the services offered by, we did order an essay. Although there are many mixed My Custom Essay reviews on the internet and there are concerns about the work quality of their writers, we found the first draft of our essay to be fairly satisfactory. The company has highly experienced and qualified writers available across three categories — best available, writer by language, and preferred writers.

We found the expert to be very forthcoming with suggestions. The best part was that our writer adhered to the brief perfectly and submitted the work on time even though we had a short 48-hour deadline. We found the whole team to be highly reliable.

Not only does the company focus on the quality of their submissions it also features a grammar checker where students can check their write-ups as well. This feature enhances your work quality and makes it more credible. Anyone can use it even if you have not registered on the website. Simply paste your text into the box provided and click to check. You will find suggestions highlighted for ease of use.
Prices and Payment

When we ordered on My Custom Essay, we did not get any discount code or coupon as a newly registered customer. This was a little disappointing as many writing services offer discounts to new customers, to make it affordable for students. However, their rates are competitive. The overall price of the project will vary based on the specifics of your order, the number of pages, and the nature of the work. But broadly there are three plans on the website. These are:
  • Writing - $17.55 per page – includes referencing, formatting, in-depth research, surveys, and unique content.
  • Editing - $11.70 per page – includes paraphrasing, checking and correction of formatting, structural enhancement, excess content trimming, and proofreading.
  • Proofreading - $9.95 per page – Includes spelling and grammar checks, punctuation review, removal of typos.
Customers can order one review free of cost within the first 10 days of submission. However, the instruction must be the same as the original ones, else there are additional charges involved.


The guarantees offered by MyCustomEssay are highly reassuring and responsible. The company guarantees full confidentiality to all its customers. It works on a non-disclosure policy. It also guarantees a full refund in case there is plagiarism detected. MyCustomEssay offers you a new writer for reviews if the one working on your project is unavailable.

In addition, there are some other guarantees related to their refund policy. These are;
  • You are eligible for a refund only if asked within 60 days of receiving the submission.
  • You get a guaranteed 100% refund before the project has been assigned to a writer.
  • If it gets assigned and you want to cancel before half of the deadline has passed you can get a 70% refund. After half the deadline has passed the refund is 50%.
  • The company guarantees a partial refund if the submission contains spelling, formatting, or grammatical errors.

You can get in touch with the website’s customer support at any time of the day. It is available round the clock and on all days of the week. The customer support at MyCustomEssay can be reached via email, live chat, or phone. Customer support is available 24/7. The details are shared on the footer of their website and the live chat is available on all pages. Although the customer support is very prompt and forthcoming, we did come across some reviews online stating it was difficult to get a full refund from the customer care in case there were issues with content quality.


  • You can find essay samples on My Custom Essay. You must check them out before placing an order t get an idea about the work quality and writing skills.
  • The website also has a separate section for essay ideas and topics which is additional help for students.
  • Students can use the website’s grammar checker to assess their work and improve upon its quality and readability.
  • Their writers are adept at working on short deadlines. Timeliness is not an issue. They can provide work within 24-hour deadlines as well and their order form confirms 3-hours as the shortest deadline.
  • The website allows users to choose a specific writer by their ID and it also lets you pick between fluent or native English as the language proficiency of the writer. This helps the customer stay in control of the work quality.


  • The company offers just a 10-day free review policy, indicating that all reviews post that period will be paid. We consider the period to be very short as students often get feedback from their teachers after 15 days or more.
  • Sometimes the work done under stringent deadlines may have some quality issues, although the company offers a free review period of 10 days to fine-tune the work.
  • There are no discount codes or deals for first-time users on, even though many other writing services have such offers.

My Custom Essay is a legitimate writing service company. Their vast team of writers allows them to offer widespread writing services through it is advisable that students may check the work before accepting it. The company has a stringent refund policy; therefore, it is best to communicate all terms clearly at the beginning itself. We found the MyCustomEssay website to be user friendly and attractive. The work quality is ‘Good’ and the writers are responsive experts in their fields.
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