Their refund policy is divided into 2 main types: the Quality-Based refund policy and other refund requests. A quality-based refund request is a refund request that is caused by a customer’s dissatisfaction with the quality of their paper. This kind of request, according to them, takes about 14 days to be resolved.
While other refund requests take about 3-4 days, it states that if you are requesting 100% refunds, you must provide them with “strong reasons” within the 14 days or forfeit the refund. So, for example, they would only give 100% refunds if they had not assigned a writer or a payment error.
You can only get up to a 40% refund if you are not satisfied with your paper and the panel thinks your reasons are sufficient. No refunds for late deliveries. They somehow blame this on the customer instead of the writer. You also can not get a refund on any extra feature that you purchase.
This states that you can request revisions before you approve the paper and 7 days after approval. If you request a revision after the 7-day deadline, you will have to pay an extra fee for it.
For customers who purchased the advanced delivery feature, they get a 21-day deadline instead.
They claim they produce custom papers, but they will revise them for free if you find any plagiarism. Suppose you can get a plagiarism report from plagiarism checkers like Turnitin that shows that the paper was plagiarized. In that case, they are willing to give a refund.